Refund policy

Easy and Hassel - Free Return / Exchange Policy:
  • Applicable only on damaged/missing/wrong products delivered.
  • Notify Truefarm Foods about the issue within 5 days from the delivery date via email to viral@truefarmfoods.com.
  • In the email, include the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
  • For multiple item shipments, only the affected product can be returned and replaced.
  • Truefarm Foods will promptly re-send and replace the product(s) and work towards providing an amicable solution.

In case of Exchange:

  • Products will be picked up within 3-4 working days after raising the exchange request.
  • Product exchange is subject to stock availability.

In case of Return:

  • After raising the return request, you will receive a refund to your Bank Account within 5-6 working days

Adopting an Organic Lifestyle

At Truefarm, we partner with organic farmers to bring you the choicest ingredients that are chemical-free, packed with goodness, and in their purest state.

Enjoy these products at the comfort of your homes with a simple click

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