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Refund policy

Easy and Hassel - Free Return / Exchange Policy:

Applicable only on damaged/missing/wrong products delivered.
Notify Truefarm Foods about the issue within 5 days from the delivery date via email to viral@truefarmfoods.com.
In the email, include the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
For multiple item shipments, only the affected product can be returned and replaced.
Truefarm Foods will promptly re-send and replace the product(s) and work towards providing an amicable solution.

In case of Exchange:

Products will be picked up within 3-4 working days after raising the exchange request.
Product exchange is subject to stock availability.

In case of Return:

After raising the return request, you will receive a refund to your Bank Account within 5-6 working days

Adopting an Organic Lifestyle

At Truefarm, we partner with organic farmers to bring you the choicest ingredients that are chemical-free, packed with goodness, and in their purest state.

Enjoy these products at the comfort of your homes with a simple click

Support

1. Introduction

Welcome to Truefram Foods we,our, or us. These terms and conditions govern your use of our website and the purchase of products through our platform. By accessing and using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

2. Use of the Website

2.1. You must be at least 15 years old to use our website and make purchases

2.2. You may only use the website for lawful purposes and in accordance with these terms.

2.3. You agree not to engage in any unauthorised use or access of the website.

3. Product Information and Availability

3.1. We strive to provide accurate and up-to-date product information. However, we do not warrant that the product descriptions, images, or any other content on the website are free of errors or omissions.

3.2. Product availability is subject to change without notice.

3.3. Prices are subject to change, and we reserve the right to update pricing at any time.

4. Ordering and Payment

4.1. By placing an order through our website, you are making an offer to purchase products subject to these terms.

4.2. We reserve the right to accept or decline your order at our discretion.

4.3. Payment is required at the time of order placement. We accept various forms of payment as specified on our website.

5. Delivery and Shipping

5.1. We will make every effort to deliver products within the estimated time frame. However, delivery times are not guaranteed and may be subject to delays beyond our control.

5.2. Shipping fees, if applicable, will be displayed at checkout.

5.3. You are responsible for providing accurate delivery information, and we will not be held liable for mis-delivery due to incorrect information provided by you.

6. Returns and Refunds

6.1. We accept returns of products in accordance with our Returns Policy, which can be found on our website.

6.2. Refunds, if applicable, will be processed in accordance with our Refund Policy, which can be found on our website.

7. Intellectual Property

7.1. The content on our website, including but not limited to text, images, trademarks, logos, and graphics, is the property of Truefarm Foods and is protected by applicable intellectual property laws.

7.2. You may not use, reproduce, or distribute our content without our prior written consent.

8. Privacy Policy

8.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website.

9. Limitation of Liability

9.1. To the extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use of the website or the products purchased through it.

10. Governing Law

10.1. These terms and conditions shall be governed by and construed in accordance with the laws of India.

11. Changes to the Terms

11.1. We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after such changes will signify your acceptance of the updated terms.